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Support

How can we help you?

Contact Us
Email
support@needhave.in
We respond within 1 business day
WhatsApp
Message us on WhatsApp
For urgent account issues
Company
Codify Apps Private Limited
India · Grievance Officer: Bankim
Frequently Asked Questions
Getting Started
Enter your WhatsApp number on the login screen and tap Send OTP. You'll receive a one-time code on WhatsApp. New accounts require a valid invite code — ask a current NeedHave member or contact us at support@needhave.in to get one.
  • Make sure you entered the correct WhatsApp number with country code (+91 for India).
  • Check that your WhatsApp is active and receiving messages.
  • Tap Resend OTP — you can resend after 30 seconds.
  • If the problem persists, email us at support@needhave.in with your number.
NeedHave is currently invite-only to ensure trade quality. Ask any existing NeedHave member to invite you, or email support@needhave.in with your business details to request access.
Trading on NeedHave
IHave — post products you have in stock and want to sell. Your listing is visible to other businesses on the platform.

INeed — post products you're looking to buy. NeedHave instantly shows you every business that has a matching IHave listing. From the results, you can request a private quote or message them on WhatsApp.
When you find a matching supplier, tap Ask in App. The supplier receives a WhatsApp notification and responds with their price in the app. You'll be notified when they reply.

Quotes are private — only you and the supplier see the price. When you accept a quote, your INeed request is automatically closed.
By design. NeedHave uses a private quoting model — each supplier quotes each buyer separately. This protects your pricing strategy and prevents public undercutting. Every quote you receive is exclusive to you.
IHave listings and INeed requests expire automatically after 7 days. You can deactivate them early from IHave → Manage or INeed → Manage, or reactivate them at any time.
Account & Team
Go to Config → Team. Enter the team member's name and WhatsApp number. If your plan allows additional users, they'll be added to your store and can log in with their number. The number of members allowed depends on your plan — contact us to upgrade.
Go to Profile → Delete Account in the app. This permanently removes your login credentials, sessions, push tokens, and personal data within 30 days. Active listings will be deactivated. This action cannot be undone.
You can block a store from your results using the Block option in the app. For suspected fraud, email support@needhave.in with the store name, your account phone number, and a description of the incident. We investigate all reports within 3 business days.
  • On iPhone: go to Settings → NeedHave → Notifications and ensure they're enabled.
  • Log out and log back in to re-register your device token.
  • All quote and match activity is also sent via WhatsApp, so you won't miss anything even if push is off.
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